Refund Policy

Purchases in Ulgara (Kuasar and packs) are digital content added to your account as soon as the payment is confirmed. Orders are processed by our reseller Paddle.com; refunds are also made through Paddle, to the payment method you used.

Refunds within 14 days

Within 14 days of a purchase you can ask for a refund without giving a reason, as long as you have not spent the Kuasar that purchase gave you. Cosmetics that came with the pack are removed with the refund.

Always refunded

• You were charged but the content did not reach your account.
• You were charged more than once for the same item by mistake.
• Your card was used without your knowledge.

Statutory right of withdrawal

For digital content delivered immediately, the statutory right of withdrawal ends once you agree, with the checkbox before buying, that delivery starts at once (EU consumer law; in Turkey, Distance Contracts Regulation art. 15/1-ğ). The 14-day refund on this page is given in addition to that, not instead of it.

How to ask

Use the link in Paddle's receipt email, or write to support@ulgara.com with your account email and order number. Approved refunds usually reach your payment method within 5–10 business days.

What a refund does

The Kuasar and items from a refunded or charged-back payment are taken back from the account. If the balance is not enough, the Kuasar balance may go negative. Refunds may be refused in cases of abuse, such as repeated refund requests.