Last updated: 2026-11-09
Provider: FAYZ Game Studios (Fayz Game Studios), email support@ulgara.com.
Seller (Merchant of Record): payments are taken by Paddle.com Market Ltd., which is the seller of the purchase and issues the invoice.
Buyer: the holder of a registered Ulgara account with a confirmed email.
The sale and delivery of digital content sold in the game Ulgara (Kuasar, the in-game currency, and packs). Kuasar cannot be exchanged for money or transferred; it is used in the game only for cosmetics, ship packs usable only against non-player targets, and speed-ups.
Prices are shown at checkout in local currency including taxes (Pricing). Payment is taken by Paddle by credit/debit card and other methods Paddle offers; card details never reach the provider.
Once the payment is confirmed, the content is delivered electronically to the buyer's account at once.
Under art. 15/1-ğ of the Distance Contracts Regulation, the right of withdrawal does not apply to intangible goods performed and delivered electronically at once, once performance has started with the consumer's approval. The buyer accepts this with a checkbox before buying. The voluntary refund right given in addition: Refund policy.
Kuasar and content from charged-back or refunded payments are taken back. Repeated abuse may lead to account restrictions under the Terms of service.
The buyer may take complaints to the consumer arbitration committee or consumer court where they live, within the monetary limits announced by the Ministry of Trade.