Terms of Service

1. Scope

These terms govern the use of the game Ulgara, the ulgara.com website and related services (the "Service") provided by FAYZ Game Studios ("we", "us"). By using the Service you accept these terms and the Privacy policy.

2. Your account

• You can start as a guest and link your progress to a registered account with email or Google. Guest accounts unused for 30 days are deleted.
• You are responsible for keeping your account secure; never share your password.
• If you are under 18, use the Service, and especially purchases, only with the permission of a parent or legal guardian. Children under 13 may not create an account.
• Accounts are personal: they may not be sold, transferred or used by anyone else.

3. Rules of play

• Cheats, bots, automation software, deliberately exploiting bugs and anything that harms our servers are forbidden.
• Feeding your own account from other accounts, account sharing and trading in-game value for real money are forbidden.
• Insults, harassment, hate speech and misleading content towards other players are not allowed; player and alliance names follow the same rule.
• Breaking the rules can lead to a warning, chat restrictions, rollback of progress, or temporary or permanent account closure.

4. Virtual items and Kuasar

Kuasar and all virtual items in the game (resources, ships, cosmetics and so on) are a personal, non-transferable, limited licence to use them within the Service; they do not give ownership. Kuasar cannot be exchanged for real money, cannot be moved to another account and has no value outside the Service.

Ulgara is a seasonal game: the universe resets when a season ends. Your purchased Kuasar balance and cosmetics stay on your account; in-season progress (planets, resources, fleets) does not carry over.

5. Purchases

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes the payment, issues the invoice and handles customer service inquiries and returns. Paddle's buyer terms also apply to your purchase.

Prices are shown at checkout including taxes. Content is added to your account as soon as the payment is confirmed. For consumers in Turkey the Distance sales agreement (Turkey) and Pre-contract information (Turkey) also apply.

Refunds are covered by the Refund policy. Kuasar and items obtained with a payment that is refunded or charged back are removed from the account.

6. Changes to the Service

Ulgara is a game in active development. We may change game balance, content and features, and pause the Service for maintenance. If we shut the Service down for good, we will announce it at least 30 days ahead and handle unused purchased Kuasar as the applicable law requires.

7. Intellectual property

The game, software, art, sounds, texts and the Ulgara and Fayz Game Studios marks belong to us or our licensors. You may use the Service for personal, non-commercial purposes; copying, reverse engineering or distributing it without permission is forbidden.

8. Limitation of liability

The Service is provided "as is". We do not guarantee that it will run without interruption or errors. To the extent the law allows, we are not liable for indirect damages or loss of in-game progress; this does not limit liability for intent or gross negligence, or any rights consumers have by law.

9. Changes to these terms

We may update these terms. We announce important changes in the game or by email; continuing to use the Service after a change means you accept the new terms.

10. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye. Consumers in Turkey may take complaints to the consumer arbitration committee or consumer court where they live. Mandatory consumer protection rules of the country you live in remain unaffected.

11. Contact

Questions: support@ulgara.com · Contact